機能一覧

Work where you are inside customer ticketing, leveraging a native PagerDuty command console to escalate urgent problems to the right development teams, seamlessly orchestrate the right bi-directional communications between customer service and development, and start empowering your team with Full-Case Ownership.

Automate PagerDuty and customer service actions by triggering them when set conditions are met, eliminating the need for manual input from CS agents.

Create and run customer service playbooks directly from your customer service ticketing tool. Run multi-step customer service workflows that mobilize the right additional responders, engage and keep key stakeholders up-to-date, and add conference bridge information all with a single click. Includes full-API capabilities. Also available in Customer Service Business plan.

View private incident status dashboards (internal only) directly from your customer service ticketing tool to get real-time visibility into how technical outages are impacting your customers and your business. Get more proactive and start delivering the right status updates to the right customers.

Streamline better workload distribution across Agents to prevent burnout and meet the demands of your customers. Route urgent work to Agents following a round robin schedule.

Unlimited worldwide push and email notifications. Our infrastructure sends millions of notifications every week via email and mobile push.

Our infrastructure sends millions of notifications each week via SMS and phone. *Free plan accounts receive 100 free global SMS or phone notifications per month.

Teams can manage their own on-call schedules and use custom rotation types to ensure the right person is always on call.

Escalation policies connect services to individual users and/or schedules to ensure the right people are notified at the right time.

Notify multiple users or schedules at any level of the escalation path to engage multiple team members or teams in incident resolution.

Alerts in PagerDuty can be dynamically generated with a severity field. These severity values can be directly provided from the triggering monitoring tool or set using event rules.

Custom incident actions provide a user assigned to an incident with a quick way to execute custom logic housed outside of the PagerDuty system.

Allow your responders to learn about the services they go on call for and learn more about the other services in their organization

Easily map business services and dependencies to multiple technical services and close the gap from technical ownership to customer impact and scope.

See your service ecosystem holistically and how business capabilities are affected during incidents.

Use tags to enable faster searches for objects, such as teams, escalation policies, and users.

Get insights into an individual incident with a real-time record of how an incident is being resolved.

Customize how your team is notified based on the urgency of an incident and classify incidents based on a level of prioritization. Also, use bulk incident handling to update multiple incidents at the same time, including fields such as acknowledge, re-assign, resolve, and more.

PagerDuty integrates with various messaging tools like Slack and Microsoft Teams.

Spin up audio and video conference bridges directly from the incident details page and your chat integration with Zoom, Microsoft Teams, Google Meet, and other tools. For Slack + Zoom and Microsoft Teams users, with 1-click create an incident specific conference bridge and chat room from the chat incident notification card. Work with the ChatOps tools you already know and love like Zoom and Microsoft Rooms using pre-built integrations.

Integrate various ticketing systems like JIRA Software and Service Management. For Zendesk, Salesforce Service Cloud, and ServiceNow CSM users must be on Customer Service Operations plans.

Quickly add responders to an active incident from either the PagerDuty web app or in the mobile app.

Curate a timeline of activity in PagerDuty and Slack, allowing further analysis to determine root cause, follow-up actions, and future prevention.

Round Robin allows teams to equitably distribute on-call shift responsibilities amongst team members.

Utilize a no-code/low-code builder to create unique incident workflows that automatically trigger based on predefined, conditional logic. Mobilize additional responders, create a per-incident Slack channel, engage stakeholders, publish a status update, add conference bridge, and more. Includes full API capabilities.

Enrich incidents with data from other existing systems of record for a 360 degree view of incident response.

Enable rapid response team assembly by giving responders a push-button means of joining a conference bridge from your preferred web conferencing provider.

Deliver real-time, branded updates to specific executive stakeholders or all business service subscribers from any incident, without requiring executives to self-manage subscriptions.

Display the health of selected business services so that employees can understand current health, review what has happened historically, and view any upcoming services changes like maintenance, upgrades, etc.

Business users can proactively select which business services they care about, enabling real-time status updates whenever a relevant incident occurs.

Duplicate events or resolve/acknowledge events are de-duplicated on ingestion

Ability to construct/view rules at a service level.

Route events to a service/team from a Global Integration Key.

Specify conditions for a rule based on event payload data using AND/OR/() conditions.

Create IF/ELSE statements for rules.

Override priority, severity, and event_action for an incoming event.

Add a custom note to an incident.

View specific details about all of the notifications that are sent to your users in both graphical and tabular form. Get a detailed view of an incident's service, its duration, and who resolved it as well as whether it was escalated.

Use an API to export data about your incidents like incident number, service, open and resolution dates, duration, and number of escalations.

Get detailed information about the notifications sent to individual responders in PagerDuty, and an overview of your account by escalation policies and services. Compare metrics across teams, see if you’re falling within targets, and understand the impact of incident count on response efficiency.

Insights provide multiple account-wide views of historical data that leadership can use to improve operational maturity.

Reduce resolution times and improve your organization’s ability to respond to incidents. Improve your on-call posture and track your progress towards organizational readiness.

Use interactive data visualizations to get quick, self-service access to trends in key metrics, and gauge the impact of real-time work on teams and business objectives, promoting continuous improvement using peer and best practice maturity benchmarks.

Surface the metrics and incidents that caused interruption to your on-call responder’s work day and personal time. Highlight how technical services impact an organization's ability to keep their systems running.

Easily access the full PagerDuty platform from any mobile device. Trigger, acknowledge, and resolve incidents. View schedules, create overrides, see related incidents, and much more.

Extend PagerDuty's capabilities in business context through PagerDuty's full-featured API.

Easily access the full PagerDuty platform from any mobile device. Trigger, acknowledge, and resolve incidents. View schedules, create overrides, see related incidents, and much more.

Require users to lock/unlock the mobile apps with a PIN code.

Manage which users can create and edit services, schedules, teams, and more, by assigning account-wide user roles such as Account Owner, Admin, and Limited User.

Get data access use for your real-time operations and gain insight across your responders, teams, and services.

Control log-in access with Google Authentication—or with any SAML provider like ADFS, Okta, or OneLogin.

Get self-service audit functionality that empowers team leaders to troubleshoot configuration changes. Leaders can access audit records for the previous year, on-demand and at any frequency, to comply with organization policy.

Enable teams to self-manage their services, schedules, and more while limiting impact from any accidental changes from other teams. Also supports controlled visibility for private teams and services, as needed by security and other information-sensitive teams.

Find answers to common questions in our Knowledge Base and Community.

Learn best-practices for notifications, integrations, reporting, and more.

Open support ticket(https://www.pagerduty.com/contact-us/#contact-support/) for any issues regarding your account.

Keep stakeholders throughout the business informed with real-time updates, empowering the entire company to collaborate without interrupting the technical responders. Sold in packaged tiers of 50, 250, 500, 1000, 5000 users. See FAQ for pricing.

Reach on-call teams immediately by calling a phone number that routes calls according to on-call schedules and escalation policies *Digital Operations plan includes one free line of LCR for customers under 10 users. All other Digital Operations plan customers will have 3 lines included.

Proactively communicate the real-time status of your systems to your customers.

Curate and connect automated steps for responders to diagnose and remediate incidents.

Call us for more details.

Call us for more details.